The abbreviation ITIL stands for IT Infrastructure Library. It is a framework that is designed especially to standardize the selection, maintenance, delivery, and overall lifecycle of IT services within businesses. The systematic approach of ITIL to ITSM can help a business manage risk, further strengthen customer relations, and also build an IT environment that is geared toward scale, growth, and change.
The main goal of ITIL certification is to help to improve efficiency and get predictable service delivery. It enables IT administrators to be business service partners, instead of just back-end support. The guidelines of ITIL and best practices align IT department expenses and actions to business needs and then change them as any business grows or even shifts direction.
What is ITIL certification and its importance?
The ITIL certification course includes the ITIL Foundation and ITIL master exams. When a student passes the ITEL exam, the certification program splits into two paths, offering options of ITIL Strategic Leader or ITIL Managing Professional. Each has its own exams and modules. Those students who complete both paths will also qualify for ITIL Master Designation which is the highest level of certification offered by reputable organizations like Advanced Training in Australia.
The ITIL Managing Professional exam is specially designed for IT practitioners who are involved with digital and technology teams throughout any organization, and not only in the IT department. Such a path will teach all professionals everything they must know about running successful IT projects, workflows, and teams as well.
How can ITIL help businesses?
A good and well-run IT organization that manages risk and keeps any infrastructure humming saves money and also enables everyone in the organization to effectively do their jobs. ITIL offers a professional and systematic approach to the management of IT service provision, and provides various benefits as follows:
- Improved IT services by using proven perfect practices
- Guidance and standards
- Reduced IT costs
- Improved use of experience and skills
- Improved productivity
- Improved customer satisfaction through service delivery to a more professional approach
- Improved delivery of the third-party services with the specification of ITIL as the standard for service delivery in any service procurements.
Key principles of ITIL service transition
ITIL service transition also has a deep impact on other processes within the lifecycle which is the reason why it needs to be supported by principles that help utilize productive and effective use of primary or changed new services. To such principles, the below points are included:
Keep in mind the transfer of knowledge between different supporting people or units that work within such units. It is a key factor in terms of offering support to services.
- Utility & warranty
To understand utility & warranties for all types of services offered. It is not possible to change a service without actually knowing what the purpose is and nature of the service, especially in terms of outcomes or results, and removed business constraints.
If you are looking for the best ITIL certification, contact Advanced Training in Australia. They have licensed Affiliates of Solisma Pty Ltd., that is ATO (Accredited Training Provider) for all ITIL courses.